| Dear $EscalationUserFullName$, |
Please be informed that $TicketType$ - $TicketNumber$ received on $TicketLastAssignedDate$
|
handled by $ServiceOwnerName$ has exceeded the defined SLA and needs your attention.
|
|
| Customer |
$CustomerName$ |
| Service Name |
$ServiceName$ |
| Entered By |
$EnteredBy$ |
| Issue Description |
$IssueDescription$ |
| Last Comments Reason |
$LastCommentsReason$ |
| Last Commented By |
$LastCommentedBy$ |
| Last Updated Comments |
$Lastupdatedcomments$ |
|