Dear $UserName$,
Thank you for giving us the opportunity to address your concerns.
This e-mail is to confirm that we have received your request and have registered a ticket for your issue.
We will be contacting you if we need further information and keep inform you on progress of this incident by stage.
You can reply to this e-mail or contact us for any queries, clarification and questions or complaints on our call center or e-mail to us.
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