Help Desk SLA Escalation Mail   Dear $EscalationUserFullName$,      Please be informed that $TicketType$ - $TicketNumber$ received on $TicketLastAssignedDate$        handled by $ServiceOwnerName$ has exceeded the defined SLA and needs your attention.   The link is : $ApplicationURLinEmail$     Service Name  $ServiceName$  Entered By  $EnteredBy$  Issue Description  $IssueDescription$  Last Comments Reason  $LastCommentsReason$  Last Commented By  $LastCommentedBy$  Last Updated Comments  $Lastupdatedcomments$   Thank you,   Administration Team.