This Service Agreement (this “Agreement”) is made on .............................. (the “Effective Date”), by and between, ............................................. , a company duly organized and existing under the laws of ............................................. , United Arab Emirates, having its principal place of business
at ............................................................ (referred herein after as “the Client”) and
DUBAI TECHNOLOGIES LLC (DT) herein after mentioned as “Contractor”, a company duly incorporated, organized and existing also under the laws of UAE. Client and Contractor hereinafter may also be referred to individually as a “Party” or collectively as the “Parties”.

WHEREAS, Client to engage Contractor to perform Services, including the provision of TARF –Tracking and monitoring System, as more fully described below; and,

WHEREAS, Contractor having financial, technical and professional competence and skills, is interested in providing Services to Client in accordance with this Agreement.

NOW, THEREFORE, IN CONSIDERATION of the mutual promises, terms and conditions contained in this Agreement, the sufficiency of which is hereby acknowledged, the Parties, acting according to the principles of good faith and international commercial fair dealing, mutually agree as set forth below:

Deliverables and Responsibilities

Contractor:
1.Supply Telematics Device for GPS Tracking with GPRS SIM Card for the vehicle mentioned in the contract.
2.Provide Training on the system and system access.
3.Replace and Repair Faulty Tracking Devices
4.24x7 Call Centre Support for monitoring of Fleet and Client Support

Client:
1.Provide the vehicle details for renewal or new registration in advance to the Contractor.
2.Provide out-of-service vehicles list (Garage, Sold, etc.) to the Contractor.
3.Facilitate in providing access to the vehicle upon request from the Contractor.

Payment
1.Subscription Charges of AED 980, to be paid yearly in advance. Other taxes if any levied by UAE Government will be charges extra as per the law.
2.Dubai Technologies LLC VAT No.: 100014038200003
3.For the items whose prices are not calculated with VAT, an additional 5% VAT Charge shall be added while Invoicing for those items.
4.Payment can be done by Cash, Cheque(CDC), Bank Deposit, Online Transfer, E-Wallet to be made in favour of “DUBAI TECHNOLOGIES LLC”.
5.In the event of early termination of contract, the following Early Termination Charges will be applicable per Device:
o 1st & 2nd year – AED 500
o After 2 years – AED 250
6.Upon completion of 3 years, if the contract is terminated, devices should be returned to DT in good condition, any non-returned/faulty devices will be charged AED 250 per Unit
7.Contractor has the right to terminate the contract in case of non-payment as per Payment Terms mentioned in Clause No. 1. In such cases, Customer is liable to pay all the due Payments and early termination charges as per Clause No 5

Support contact details
DT will be having a Service and Support Centre in UAE for all faulty units’ repair and replacement works. The Client must intimate our team on any inactive units or other technical issues and made available the vehicle for Inspection. Remote access will be requested for any major problem for attending by our expertise team from Dubai.

System Support:
24x7 Helpline: +971-4-2224222; support@tarf.ae

General Conditions
1.The device will be covered under comprehensive warranty during the subscription period for manufacturing defects only.
2.GPS and GSM Antenna are consumables and any damage/faulty units are not included in the maintenance and Support contract scope.
3.Any damage to the device/hardware due to mishandling, accident or fire/water, shall not be the responsibility of the Contractor and the same will be to be charged at actuals.
4.Any Un-Installation or Re-installation will be charged AED 100.
5.Any communication failure or improper communication due to any connection failure of vehicles during the workshop/dealer’s services to the vehicle shall not be the Contractor’s responsibility.
6.The Client will be committed to make payments on time as per the Payment Terms.
7.The construction, validity and performance of this contract shall be governed in all respects by the laws of the United Arab Emirates.
8.The Federal Civil Courts of Dubai shall have exclusive jurisdiction to settle any dispute, which may arise between the Parties in respect of the performance of Contract.
9.All EPDA penalties issued due to non-availability of vehicles will be responsibility of Client.
10.Any communication failure/improper installation/fleet details for the vehicles installed by Client’s Technician are responsibility of Client and penalties issued by EPDA are responsibility of Client.